Standard Shipping is $9.95
FREE SHIPPING WITH $149.95 PURCHASE*
*We offer free ground shipping on all orders over $149.95 anywhere in the United States. All of our products are shipped directly from our store. All orders received by 1:00 PM CST will be shipped out same day – providing product is in stock (In high volume periods such as the Christmas Holidays shipping times may increase.) After which, items will be shipped out the next business day. If you need an item by a certain date, please let us know and we will be happy to accommodate your needs. We make every effort to process all orders in a timely manner. We apologize for any inconvenience caused by factors out of our control. To ensure prompt, quality delivery service, please be generous and allot extra time for special events and/or during the holiday seasons. Please shop early to avoid any unforeseen mishaps.
We ship via USPS & UPS on request.
Expedited Shipping and/or Special Requests are available upon request, however, these fees are not covered by Northwestern Cutlery. Call us at 312-421-3666 for a quote.
Shipping of any heavy or over-sized items, or extra heavy items may be subject to additional shipping charges. These items are clearly marked in red stating, “this item does not apply for free shipping”. We will contact you to determine shipping cost if you choose to purchase these items.
RETURN & REFUND POLICY
Thanks for shopping at Northwestern Cutlery. If you are not entirely satisfied with your purchase, we’re here to help.
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original packaging. Your item needs to have the receipt or proof of purchase. Once we receive your item, we will inspect it and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer’s policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please address your return to the address below. Be sure to include your order #, or a copy of the packing slip inside of the box. Thank you!
7138 W. Higgins Ave.
Chicago, IL 60656